Refund and Return Policy

Last updated: July 4, 2026

Thank you for shopping at playwithorchestra.

Because our products are digital downloads, they cannot be returned once they have been downloaded. This policy helps protect the copyright and intellectual property associated with our original arrangements and professionally recorded backing tracks.

Didn’t receive your download?

If you do not receive your download link after completing your purchase, please:

• Check your Spam or Junk folder.
• Contact us immediately at [email protected] before opening a payment dispute or requesting a chargeback.

We’ll investigate the issue and provide an alternative method of delivering your purchased files if necessary. We normally respond within 24 hours.

Technical or quality issues

If you experience technical difficulties accessing your files or believe there is a problem with the quality of a product, please contact us at [email protected]. We’ll do our best to resolve the issue as quickly as possible.

Accidental purchases

If you purchased a product by mistake, you may request a refund within seven (7) days of your purchase.

Refunds for accidental purchases may be granted provided that the product has not been downloaded or otherwise accessed.

We reserve the right to decline a refund request where there is evidence that the purchased files have already been downloaded, used, or where our refund policy is being abused.

How to request a refund

To request a refund, please email [email protected] and include:

• Your order number
• The email address used for the purchase
• The reason for your refund request

We’ll review your request and respond as soon as possible.